FAQ's

Service Details

  • ORDERING
  • DELIVERY
  • HEATING

What is a WholeMade Meal?

A WholeMade Meal is comprised of clean, nutrient-dense proteins, sides and condiments. You can Build-Your-Own meals to suit your nutritional preferences, accommodate any food sensitivities and keep your picky eaters happy. All our meals are free of gluten, dairy, soy, corn, refined sugar and industrial seed oils. Everything on our menu is Paleo and many of our dishes are also compliant with the Whole 30, Autoimmune Protocol (AIP) or Specific Carbohydrate Diet (SCD). Best of all, you can rest assured your choices are nutritionally complete, optimally digestible and beyond delicious.

Each WholeMade Meal is comprised of 4 essential elements:

  • Raw Greens & Vinaigrette
  • Animal protein
  • Vegetable Side
  • & Condiment.

When is the weekly online order deadline?

The deadline for online orders is Thursday at Midnight ET.

If you miss the deadline, come visit us in-store 6 days a week and build your meals straight from our fridge. Our weeks start on Sundays and that is when our fridge is brimming with our full menu so get in early in the week to have the widest choice. We are located at 151½ Hale Street, Beverly, MA 01915. We are closed on Thursday's and our current opening hours are always listed on our homepage.

How do I place an order online?

To place an online order, go to MENU on our homepage navigation bar.

Then select "Weekly Favorites", "Build-Your-Own Meal" or "A La Carte" to fill your cart:

  • Weekly Favorites - are our best selling meal combinations and the fastest and easiest way to get delicious Paleo meals on your plate each week. The menu changes every week. We offer 4 WholeMade Main Meals, 4 Light Meals and a selection of soups, broths, treats and snacks so you can check in and checkout with minimal time and effort all at our great meal bundle prices. Available in single or family portions.
  • Build-Your-Own Meals - mix and match any combination of Animal Protein, Vegetable Side and a Condiment to build a WholeMade Meal to suit your nutritional preferences, accommodate any food sensitivities and keep your picky eaters happy. Also offered at our great meal bundle prices.
  • A La Carte - Offers our full menu as individual items in single or family size portions. Filter the menu by Product Type and/or Nutritional Protocol and see full nutrition panels, ingredient lists and allergen statements for every item.

How & when do I get my online order?

Online orders are delivered to you FREE. You can choose either:

  1. HOME DELIVERY - choose to have your order delivered direct to your door on either Sunday or Monday between 3-8pm in time for dinner. The MINIMUM ORDER for home delivery is $69.
  2. PICK UP OR OFFICE DELIVERY - choose to pick up from our kitchen at 151 1/2 Hale Street, Beverly, MA 01915 or have your order delivered to one of our convenient pick up or office park locations on Monday.  NO MINIMUM ORDER when you select Pick Up from one of our locations.

Where can I find detailed Nutritional Information about your meals?

Detailed information about each menu item including a picture, full nutrition panel, ingredient list, allergen statement and nutritional protocols can be viewed for every item in the A La Carte menu. You can also filter the menu by Product Type and/or Nutritional Protocol to make shopping even easier.

How big is a SINGLE meal?

Our SINGLE meals are designed to be your main meal for the day and to satisfy a hungry, active adult. They contain a 2oz green salad with vinaigrette, 5-8oz of Animal Protein, 6oz Vegetable Side and 2-3oz Condiment. This is a large dinner plate of food. Many of our female/older/less active customers split their Animal Protein portions in two and choose an additional Vegetable Side to make multiple meals.

How big is a FAMILY meal?

Our FAMILY meals are designed to be your family’s main meal for the day and typically satisfy an adult couple and 2-4 children depending on the age and activity level of the children. They contain 4 SINGLE portions (by weight) – this equates to 8oz green salad with vinaigrette, 20-32oz Animal Protein, 24oz Vegetable Side and 8-12oz Condiment. This is 4 large meals or 6 medium sized meals. Customers feeding hungry teenagers often select an additional Vegetable Sides (like our Sweet Potato Oven Fries) to increase the carb content of the meal and fill everyone up with even more nutrient-dense food.

What exactly will be delivered?

Your fully prepared, chilled meals will be delivered in a large brown bag. The size of the bag will vary depending on the size of your order.

How does home delivery work?

  • Your order will be home delivered on either Sunday or Monday depending on your selection at time of order. Orders are delivered between 3-8pm ET. Meals should be refrigerator immediately.
  • If you will not be at home when your order is delivered it is ESSENTIAL that a cooler with frozen ice bricks is left at your delivery address. ORDERS WILL BE RETURNED TO OUR KITCHEN IF NO REFRIGERATION IS AVAILABLE. WholeMade Kitchen is not responsible for stolen, spoiled or damaged meals.

Where is Home Delivery available?

We deliver to the following Cities/Towns across the North Shore of Massachusetts:

  • Beverly
  • Beverly Farms
  • Danvers
  • Essex
  • Hamilton/South Hamilton
  • Ipswich
  • Manchester-by-the-Sea
  • Marblehead
  • Middleton
  • Peabody
  • Prides Crossing
  • Salem
  • Swampscott
  • Topsfield
  • Wenham

How does pick-up work?

  • Pick-up orders will be delivered Monday to the location selected when you placed your order.
  • Orders will be labeled and left in a WholeMade Kitchen cooler for your collection.

What Pick-Up locations are available?

PICK UP LOCATIONS
 
BEVERLY

WholeMade Kitchen
151½ Hale St., Beverly, MA 01915
12:30pm-6:30pm

Active Healing
2 Enon St, North Beverly, MA 01915
3-6pm

Crossfit Five Plus
100 Cummings Center Suite 135-E, Beverly, MA 01915
12:00pm -8:00pm

WholeMade @ 100 Cummings
Suite 321-C, 100 Cummings Center, Beverly, MA 01915
12:00pm -7:00pm

PEABODY
A Mom's Village (MEMBERS ONLY)
637 Lowell Street, Peabody, MA 01960
9:15am - 4:45pm
 
OFFICE DELIVERY
Office delivery between 9am - 12pm.
Enter business name & suite in order notes at check-out.
 
100 Cummings Center
100 Cummings Center, Beverly, MA 01915
 
500 Cummings Center
500 Cummings Center, Beverly, MA 01915
 
600 Cummings Center
600 Cummings Center, Beverly, MA 01915
 
800 Cummings Center
800 Cummings Center, Beverly, MA 01915

900 Cummings Center
900 Cummings Center, Beverly, MA 01915
 

If there is somewhere near you that would make a great Pick Up location just let us know at hello@wholemadekitchen.com.

Are the meals fresh or frozen?

Always fresh. You can freeze some of our meals if life happens and you do not expect to eat them in the first seven days, but fresh just tastes better.

How do I heat my meals?

Every item in your meal has customized heating instructions on the label. We provide instructions for both conventional heating methods (stovetop and oven) as well as microwave instructions.

Are your containers oven or microwave safe?

No. Our containers CANNOT be heated in any way. Food should be transferred to a glass or ceramic plate before being microwaved. We don’t advocate heating food in ANY kind of plastic in a microwave. Every item in your meal has customized heating instructions on the label. We provide instructions for both conventional heating methods (stovetop and oven) as well as microwave instructions.

There’s so much packaging… What should I do with the containers?

All our packing is recyclable and reusable, and we encourage our customers to dispose of their packaging using those options.

We have researched and tested a wide array of packaging options including compostable products. We are a Black Earth Compost customer already as we compost ALL of our food prep waste and it would have been ideal to use packaging that our customers could have composted as well. Unfortunately, compostable packaging isn’t designed to store food for up to 7 days which is the shelf life of many of our dishes. It starts to break down which creates a food safety issue for us and the customer with our food sitting in their fridge for the week. We have also researched reusable containers. It is extraordinarily expensive to set up and manage but the real deal breaker on reusables is the Board of Health regulations. There are extremely stringent regulations (rightly so) around the cleaning and sanitation of reusable containers and require dishwashing machinery through which everything reused is processed which we simply don’t have the space to install.

We work closely with our packaging suppliers and they know what we are looking for so as the technology of compostable packaging evolves we will stay abreast of it and continue to seek the most environmentally sensitive solutions available.

Ingredient Standards

What do we mean by "clean" and "nutrient-dense" ?

At WholeMade Kitchen we believe FOOD IS MEDICINE, so our singular focus is to create food that is as clean and nutrient-dense as possible. To that end, all our meals are prepared from scratch using ingredients we, as humans, are genetically adapted to eat. We refer to our meals as 'NUTRIENT-DENSE' as they are rich sources of the essential nutrients our bodies need to be vibrantly healthy - proteins, fats, carbohydrates and micronutrients. We also work hard with our purveyors to ensure we only use 'CLEAN' ingredients - meaning they are free of the pesticides, chemicals, toxins, hormones and antibiotics typically used in conventionally farmed animals and produce today. Our dishes incorporate meats, fish, eggs, vegetables, fruits, nuts, seeds and natural fats from the cleanest sources we can find and we use the same traditional preparation methods and techniques our great, great grandmothers used in their Victorian kitchens. We prepare all our meals in small batches and they are free of:

  • All grains
  • Gluten
  • Dairy
  • Soy
  • Corn
  • Refined Sugar and
  • Industrial seed oils (like canola and soybean oil).

When we incorporate eggs, tree nuts or fish into our dishes, they are listed as allergens on our nutrition panels and our website. Our meals are also labelled with the nutritional protocols they comply with. All our dishes are Paleo, most are Whole30 Approved and we offer a wide selection that comply with the Autoimmune Protocol (AIP) and the Specific Carbohydrate Diet (SCD).

Are all your ingredients Organic, Grass Fed, Pastured, Wild Caught?

Sadly, we are not able to offer exclusively organic, grass fed, pastured and wild caught product due to both availability and cost. Where our product is organic, we label it as such. We source the cleanest, most nutrient-dense meats, fish and produce from as close to home as possible recognizing that some purveyors that aren’t certified organic use responsible, sustainable methods in their production practices. We only bring ingredients into our kitchen that we feel strongly about and have researched extensively. We can guarantee that NONE of our proteins are conventionally raised. ALL of our beef is grass fed and our fish is wild caught. Our Poultry and Pork is free of antibiotics and hormones and we seek assurances from our vendors that their animals have not been fed GMO’s. We use the Environmental Working Groups ‘Dirty Dozen’ and ‘Clean 15’ as our guide when sourcing produce and use dry goods brands we know and trust. We prepare everything on our menu from scratch, in house, to maintain the strictest quality controls possible over every meal we serve and are confident that our Nutritional Therapist designed recipes are true to the nutritional protocols they are labelled with. Please don’t hesitate to contact us at hello@wholemadekitchen.com if you have any additional questions.